Privacy Policy – True North Ceremonies

Last Updated: June 2026

At True North Ceremonies, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

True North Ceremonies is committed to handling your information responsibly, transparently, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

True North Ceremonies provides personalised ceremonies, including weddings, funerals, naming ceremonies, vow renewals, and other family celebrations.

For the purposes of data protection law, True North Ceremonies is the Data Controller of the personal information you provide.

If you have any questions about this policy or how your information is handled, please contact:

True North Ceremonies
Email: hello@truenorthceremonies.co.uk
Website: www.truenorthceremonies.co.uk

What Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide Directly

• Name

• Email address

• Telephone number

• Postal address

• Ceremony details

• Information about your relationship, loved one, family, or ceremony preferences

• Information submitted through enquiry forms

• Information shared during meetings, questionnaires, or consultations

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referring website information

This information helps us understand how our website is used and improve the user experience.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide celebrancy services

• Arrange and deliver ceremonies

• Create personalised ceremony scripts

• Communicate with you before and after your ceremony

• Process invoices and payments

• Improve our services and website

• Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

Special Category Data

In the course of creating ceremonies, particularly funerals, we may receive sensitive personal information, including:

• Health information

• Religious or spiritual beliefs

• Sexual orientation

• Family circumstances

• Other personal details relevant to telling a person's story

We only process this information when it is necessary for providing our services and with your explicit consent.

How Long We Keep Your Information

We keep personal information only for as long as necessary.

Typically:

• Enquiries that do not proceed to a booking may be retained for up to 12 months.

• Ceremony records and client correspondence may be retained for up to 7 years for legal, administrative, and insurance purposes.

• Financial records are retained as required by UK tax legislation.

Information that is no longer required will be securely deleted.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary, including:

• Funeral directors

• Wedding venues

• Photographers or videographers (where requested)

• Professional advisers (such as accountants or legal advisers)

• Technology providers who support our business operations

These providers are required to protect your information and only use it for agreed purposes.

We may also disclose information where required by law.

Website Forms and Contact Requests

When you submit an enquiry through our website, the information you provide is used solely to respond to your request and discuss potential services.

We will never add you to marketing communications without your consent.

Cookies

Our website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings.

Where required, cookie consent will be requested when you first visit the website.

Marketing Communications

If you choose to subscribe to updates or newsletters, we may occasionally send information about services, events, or resources that may be of interest.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We will never send marketing communications without an appropriate legal basis.

Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

Information is stored using secure systems and accessed only when necessary.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing of your information

• Object to certain types of processing

• Withdraw consent where processing relies on consent

• Request transfer of your data where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

Further information is available from the Information Commissioner's Office (ICO).

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Any updates will be published on this page with a revised "Last Updated" date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

True North Ceremonies
Email: hello@truenorthceremonies.co.uk

At True North Ceremonies, every story is treated with care, dignity, and respect — and that includes the information you choose to share with us.